The player from Australia had deposited $30 and received a bonus, winning up to $2,500. After several withdrawals and verifications, the casino rejected the withdrawal, citing a lucky ones cap on winnings from free spins. Despite the player’s winnings being below the bonus cap and verifying the documents, the casino only allowed a withdrawal of $300, which the player disputed as unjustified.
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The issue was resolved as the player confirmed receiving her winnings, leading to the complaint being marked as ‘resolved’ in the system. The Complaints Team appreciated her cooperation and encouraged her to reach out for future issues. You can start to play on the go once you enter your Lucky Ones casino login details on your mobile browser.
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The issue was eventually resolved and the player had received his withdrawals. The player from Australia had requested a withdrawal less than two weeks before submitting this complaint. The player later confirmed that the withdrawal requests had been approved and was waiting for the funds to land in his bank account. We inquired if the player had received the withdrawal, but no response was received. Consequently, the complaint was rejected due to the lack of response from the player. The player from British Columbia had requested a withdrawal prior to submitting their complaint.
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The player later confirmed the issue was resolved and was satisfied with the outcome. The player from Alberta had submitted a withdrawal request less than two weeks before contacting us. The player expressed frustration over the delays despite having completed the KYC process and submitted the necessary documentation. After our intervention, the issue was resolved, and the player confirmed that the winnings were finally paid out.
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